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Total-EX Framework: Employee Experience (EX) Solutions

Our Total-EX Framework helps HR leaders optimize their organizations' employee experience (EX), diversity, and people analytics capabilities by focusing on three key areas: culture, technology, and physical space. These EX-capabilities are key differentiators and catalysts to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance!

We help our clients create employee experiences that are more than processes for unlocking human potential; but are also critical to building organizations resilient to risk, and fit for the future with sustained business performance. We have built the frameworks, expertise, and network of delivery experts to ensure the full value of projects are captured.

Like a doctor that asks questions about your symptoms, before prescribing the appropriate medication. Our process requires an assessment and analysis of your current employee experience. In the pre-diagnosis phase, we start with a stakeholder survey, while working in parallel with your team to define the project scope, EX requirements, and how success will be measured.

Our flexible, 4-step framework can be applied to variety of culture, engagement, and EX challenges; but the following service areas are where our clients continue to see the most impact.

Onboarding
& New-Hire
Experience

Diversity,
Equity, Inclusion
(DEI)

Engagement &
People
Analytics

Implementation
& Program
Management

Culture &
Leadership

Fractional
Support
Services

"Employee experience has never been more important than it is now, especially after COVID. But less than 10% of organizations are doing a great job of creating them."
𝘑𝘢𝘤𝘰𝘣 𝘔𝘰𝘳𝘨𝘢𝘯, 𝘛𝘩𝘦 𝘍𝘶𝘵𝘶𝘳𝘦 𝘖𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯

Onboarding & New-Hire Experience Transformation

Effective onboarding is driving component of retention, productivity, engagement, and profitability. Our framework looks beyond traditional first, 30 days and looks at the onboarding and new-hire experience more holistically during the initial 9 - 12 months of employment. We gather employee feedback, analyze "moments that matter" and our experts work with you to develop actionable initiatives based on current people insights.

Our Total-EX Framework has been particularly effective when starting with the onboarding and new-hire phases of the employee lifecycle. By doing so, clients are able to optimize experience strategies for immediate business impact and lay the foundation for sustainable change with our Total-EX Roadmap.

Onboarding and new-hire orientation is an experience, NOT just a sequence of events.

"A strategic, structured, and well-executed onboarding program can improve employee retention by 82%."
- Brandon Hall Group

" 25%, is the average productivity rate for new hires in the first 30 days."
- ZIPPIA

Onboarding & New-Hire Experience Solutions

Onboarding Priorities & Alignment

Our team will drive the onboarding priorities definitions, while also aligning to your organizations’ unique mission, vision, and values.

Program and Change Management Best-Practices

Design and support internal stakeholders (HR, IT, Internal Comms) to ensure everyone understands their role in supporting positive onboarding experiences and transformations.

People Analytics & Expert Insights

Customize, asses, and analyze people motivations and business impact. We provide the insights your team needs to increase retention with both quantitative and qualitative data analysis.

Employee Onboarding Journey Mapping

How are new employees introduced to the company and their respective teams to feel welcomed and positioned for success? This powerful tool helps our clients visualize, design, and implement transformative solutions.

Onboarding EX Tracking Systems

Align key onboarding metrics to business performance goals and track progress with a customized dashboard. Ongoing and customized reporting by manager, region, business unit, and defined personas.

Virtual Onboarding Tools

What has been done to standardize the process, while still incorporating the unique needs of your employee demographics? We support, or lead the design of onboarding handbooks, toolkits, resources, trainings, and implementation of onboarding systems with your team.

Onboarding Platforms and System We Support

Diversity, Equity, Inclusion (DEI)

We help clients baseline the most critical DEI aspects and strategies to increase engagement among underrepresented groups, while also enhancing business outcomes. Our experts guide you in establishing a strong foundation of inclusion, equity, and leadership alignment prior to beginning any diversity transformation journey and competency development.

Establish a strong foundation of inclusion, equity, and leadership alignment.

"36% increase in EBIT for companies with ethnic diversity."
- Diversity Wins: How Inclusion Matters Survey

" 25% increase in profit margins for companies with gender diversity."
- Diversity Wins: How Inclusion Matters Survey

Diversity, Equity, Inclusion (DEI) Solutions

Improving Brand Awareness

Increase exposure and obtain actionable strategies to attract and retain underrepresented groups using our unique branding audit process.

Growing a Diverse Workforce

Design and enhance current diversity recruitment strategies and channels. Assess employee onboarding and new-hire experiences.

Building an Equitable and Inclusive Workplace

Create a workplace where employees WANT to be and built on principles allowing for personal and professional growth. A workplace that allows everyone to be their authentic selves with impartial and fair, policies and procedures that are regularly communicated

DEI & Leadership Alignment

Enabling leadership with the tools and capabilities to integrate DEI into all aspects of the employee experience. Organizations that effectively integrate DEI attract talent from diverse backgrounds, create inclusive cultures of belonging, and unlock innovation from your people.

Engagement & People Analytics

Our cutting-edge, digital platform and delivery experts customize, gather, and analyze people motivations to provide jaw-dropping employee insights and outsized business impact. We provide the insights our clients need to increase retention with quantitative and qualitative data analysis both aligned to your organizations workforce demographics and unique brand identity. Keeping employees engaged begins with asking the right questions and ends with taking the right actions.

Engagement & People Analytics

Customize, asses, and analyze people motivations and business impact. We provide the insights our clients need to increase retention with quantitative and qualitative data analysis both aligned to your organization’s workforce demographics and unique brand identity. Keeping employees engaged begins with asking the right questions and ends with taking the right actions.

Engagement begins with asking the right questions and ends with taking the right actions.

"3.5X increase in satisfaction when onboarding is done well."
- Gallup Workplace Survey

" 83% of employees are willing to provide referrals when the have multiple options to communicate goals, meet team members, and get questions answered."
- Talent Board Global Research Reports

Engagement & People Analytics Solutions

Bespoke Engagement Surveys and Interview Focus-Areas

Multiple opportunities to provide candid feedback and analysis of this feedback are key to measuring engagement levels. We help with the data collection, feedback analysis, benchmarking, and develop an initiative roadmap of key recommendations.

Rewards & Recognition / Team Retreats & Social Activities

Being intentional about rewards and recognition; along with planning regular social activities is a must for distributed teams in hybrid-remote environments. Motivate, retain, and inspire teamwork.

Employee Wellness & Wellbeing

Create wellbeing strategies that include healthy lifestyle initiatives, consistent opportunities for connection and focusing on balancing physical, mental, and spiritual health.

EX Gamification

Gamify employee engagement, drive behavior changes, and build relationships using digital rewards and ownership. Engage people in new and exciting ways, while also creating a happier, more productive workforce.

Implementation & Program Management

EX strategy roadmap and implementation. Phased initiative rollout, project management, and communication best-practices to sustain changes.

Ensure your EX transformation initiatives move the needle.

"3.8X more likely to achieve successful transformation by engaging key influencers"
- McKinsey Organization Health Report

"Only 55% of change initiatives meet the goals and objectives they set out to."
- Towers Watson, Change and Communication ROI Survey

Implementation & Program Management Solutions

Phased Initiative Rollout

Sequence recommendations rollout that balances competing initiatives, impact, and complexity.

Program Management

Enable transformational change in ways where people are a key part of the solution. Our team of experts will help you define, articulate, implement and realize your EX goals and roadmap initiatives.

Journey Mapping Deep-Dive

We double-click on key workflows throughout the employee lifecycle to ensure business outcomes and lasting experience changes. By focusing on "Moments That Matter" we deep-dive on the key touch-points and technology for the most critical moments throughout the employee lifecycle.

Solution Analysis & Rating

Our deep procurement and technology background help clients make informed purchasing solutions and partnerships in the ever-changing employee experience industry.

Vendor Onboarding Support

Support the planning and preparation of new supplier’s transitions and streamline the implementation of strategic onboarding and EX technologies.

Performance Review and Continuous Improvement

Review the effectiveness of EX strategies implemented and continue iterating to propel your business forward and to achieve future breakthroughs.

Culture & Leadership

Helping pinpoint gaps in culture, leadership, and employee experiences using AI-driven people listening, analytics and delivery experts. We also drive alignment with your organization's mission and values, while equipping leaders with the skill-sets required to effectively lead distributed teams and represent on-brand culture for organizations to thrive.

Let us help you build a culture that enhances your brand, improves business results and fulfills your organization's purpose.

"A culture that attracts high-caliber employees leads to a 33% revenue increase."
- Team Stage

"Only 19% of executives and 15% of employees believe strongly that their culture is widely upheld within their own organizations."
- Deloitte Study

Culture & Leadership Solutions

Culture Alignment

Using AI-driven people listening, analytics, and interviews guided by our team of experts will help you pinpoint gaps in culture and people experiences. The Culture Alignment Assessment will also ensure each person understands how their role contributes to the success of the organization and reflects the overall mission and values.

Organizational Network Analysis (ONA)

We help leaders visualize and analyze both the formal and informal relationships that exist in the organization. These interactions are mapped using online surveys (active ONA), or by monitoring employees' digital footprint through collaboration tools (passive ONA).

Leadership EQ & EX Training

Our team of experts will help you gather and analyze employee feedback of the leadership. Ensuring people feel supported, included, and entrusted by leadership is critical to any effective EX strategy. The best leaders have expanded EQ skill-sets and mindsets for this new phase of work and we’ll ensure your leaders are in the group too!

Demographic Succession Planning

Our people-centric approach to succession planning is scalable and uniquely customizable. Our experts create wholistic, corporate training and mentoring programs, specific to the unique demographics of your organization, while ensuring maximum knowledge transfer and sustainability.

Fractional Support Services

A human-centric and future-forward approach to managed services. Through a variety of flexible support models, our resources seamlessly integrate with your operations on either an individual or team basis. We partner with you to efficiently implement innovative resource models that drive growth and create value.

A human-centric and future-forward approach to managed services. Through a variety of flexible support models, our resources seamlessly integrate with your operations on either an individual or team basis. Our fractional services range from short-term (days and weeks) assignments, to deliverable-based projects, and also include multi-year support agreements. We partner with you to efficiently implement innovative resource models that drive growth and create value.

Seamlessly integrate innovative resource models that drive growth and create value.

"24% of businesses say that outsourcing HR - allows them to focus on core operations."
- Fortunly

"Currently, 74% of firms use the business process outsourcing industry for their IT needs."
- Statista

Fractional Support Services Solutions

Flexible delivery models

That allows for multiple options to meet your EX and talent needs. Whether it’s one resource for a weeklong assignment, or a team of experts delivering value over months to years, we can make it work.

Fractional resources

From individual experts with unicorn skill-sets, to C-Suite leaders for both HR, IT, and Operations functions, we’ll meet you where you are and accelerate the path to growth.

Managed services

Our team of experts will work to seamlessly integrate as part of your people operations team. A turnkey solution that expands the people operations team capabilities and bandwidth.

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Our Approach

Our Approach - Diagnose, Then Prescribe

Like a doctor that asks questions about your symptoms, before prescribing the appropriate medication. Our process requires an assessment and analysis of your current employee experience. In the pre-diagnosis phase, we start with a stakeholder survey, while working in parallel with your team to define the project scope, EX requirements, and how success will be measured.
In the next two phases, we analyze your workforce personas, review policies and procedures, conduct c-suite and stakeholder interviews, and perform an initial benchmarking comparison to industry peers. Our phased diagnosis approach provides critical quantitative and qualitative data to quickly highlight performance gaps.
At the conclusion of the diagnosis, the recommendation details are provided in our Total-EX Roadmap. This roadmap includes employee testimonials, charted data, and broad initiatives to achieve your organizations' specific business outcomes.

TOTAL-EX FRAMEWORK:
EX MATURITY LEVELS & COMPETENCIES

TOTAL-EX FRAMEWORK:
APPROACH & OUTCOMES

Home / Our Services

Total-EX Framework: Employee Experience (EX) Solutions

Onboarding & New-Hire Experience